Shahadat (Shah) Patwary

New York, United States

I am a technology professional with a strong academic background in Computer Science, holding both a Bachelor's and a Master's degree.

In my current role, I lead multiple technology initiatives, overseeing projects that involve direct collaboration with a diverse range of stakeholders. My responsibilities include resolving technical challenges, addressing design conflicts, recommending functional enhancements, and managing workflow across various processes. This role demands versatility, as I provide expertise in technical leadership, project management, business analysis, vendor evaluation, proof-of-concept development, product assessment, contracting, application design architecture, and ensuring security compliance.

Previously, I managed the development and implementation of software products aimed at streamlining and modernizing business operations. My experience includes working on back-office systems such as billing and accounting, client database management, marketing analysis, email marketing, and HR management, as well as front-office solutions like CMS systems, content publication platforms, order processing, transaction handling, financial social networks, web and mobile applications, social media tabs, and micro-sites.

Experience

Senior App. Support & Development Manager - New York, NY

New York City Government

Oversee and supervise multiple operational support and devlopment for various mission-critical applications including cloud-apps, on-site hosted systems, and legacy applications (OpenVMS). Responsible for reviewing software enhancement, feasibility analysis, and data reporting aligned with agency operations and service delivery.

High-Level Responsibilities:

  • Lead multiple IT application support and development teams
  • Supervise 24/7 support for ‘mission critical’ systems, COTS products and other central systems
  • Implement operating standards and guidelines for units under management
  • Administer resource allocation across various IT project assignments and service delivery to the business
  • Build and execute post-implementation support plan for the applications under supervision
  • Provide technical guidance on software customization to accurately meet business requirements and needs
  • Assess system design and architecture and assist with disaster recovery and business continuity planning
  • Analyze risks and dependencies and provide issue resolution on multiple projects
  • Manage product analysis, software evaluations and vendor relations.
    • Accomplishments:
  • Established five IT units including BA, QA, COTS, UI/UX, and Web Support
  • Established a centralized support structure for COTS Applications
  • Saved nearly 2 million dollars in reoccurring support costs for EAM, TRAQs, Atlassian
  • Implemented operating structure of IT project intake and management
  • Implemented JIRA, Confluence, Service-Desk
  • Implemented PMO reporting standards for projects
  • Implemented SumTotal- Learning Management system (LMS)
  • Delivered portal rebuild project
  • Delivered over 20 Business Requirement Documents (BRDs)
  • Established Business Analysis (BA) guidelines
  • Led implementation efforts for multiple Software-as-a-Service (SaaS) applications
  • Led implementation of telephone IVR system and Remedy Case Management System
  • Led efforts to secured multiple ‘Security Accreditation’
  • Led proposal creation for Data Warehouse project to centralize datasets
  • Provided technical guidance to develop and implement online training framework
  • Provided Business Analysis services to gather requirements on multiple projects

    • March 2014 - Present

    Sr. Technical Lead

    Saffannah Technologies - New York, NY

    Led development, enhancement, and maintenance of multiple applications. Worked with business stakeholders to support the evolution and implementation of a new application. Participated in defining the strategy for the product development team by driving initiatives that deliver on the application vision of the client.

    Accomplishments:

  • Led development and implementation efforts for business listing software with over 3+ million business records
  • Led development of Google AD interface to integrate with business listing software
  • Led setup of responsive design to make a business listing site mobile friendly
  • Led efforts to set up infrastructure, server, security, and database to support the project

    • March 2013 – March 2014

    Sr. Technical Lead

    Edelman - New York, NY

    Led efforts for developing marketing and social media technology strategy and execution for client engagement. Translated business requirements into a technology approach that is executable within established project parameters, budget, and scope, as well as, deliver against business goals.

    Accomplishments:

  • Delivered multiple social marketing projects as Tech Lead for American Heart Association
  • Led development and reengineering of Shick Edge product brand site
  • Led setup of responsive design to make client product site mobile friendly
  • Led multiple advisory efforts to setup technical solution for clients

    • October 2012 - March 2013

    Software Development Manager

    EuroMoney, LLC. / Institutional Investor / EIMN - New York, NY

    Led team of developers on building technology solutions and supporting comprehensive software systems that fully integrate a variety of business operations. Provided guidance through project milestones, deadlines, and schedules. Delivered over 12 enterprise-grade software products to streamline business operations and increase client engagement.

    Accomplishments:

  • Led development of Automated Payment System (APS)
  • Led development of Conference Builder (CB) system
  • Led development of Direct Connect social media platform
  • Led development of Client Portal for company customers
  • Led development of II Finance Pro

    • January 2000 - September 2012

    Developer

    Northeast Business Information Solutions, Inc. - New York, NY

    Worked with team developers and administrators to provide day-to-day support of multiple applications. Assisted on the installation of software, issue investigations, and bug fixes.

    February 1999 - January 2000

    Education

    Lehman College

    Masters (MS), Computer Science
    2010

    Lehman College

    Bachelors (BS), Computer Science
    2004

    John F. Kennedy High School

    Honors Program
    1999

    Skills

    Core Competencies
    • Application Development
    • Project Management (Waterfall & Agile)
    • Support Management
    • Agile Development & Scrum
    • Business Analysis
    • SaaS/Cloud Strategies
    • Implementation/Integration
    • Quality Assurance
    • IT Security & Compliance
    • System Design/Architecture
    • Business Continuity
    • Legacy Support
    • Strategic Planning and Management
    • Stakeholder Collaboration
    • Organizational Planning
    • IT Governance
    • Policy Development
    • Team Building/Recruitment
    • Budget Administration
    • Client/Vendor Relations
    • Technology Upgrade

    Programming Languages & Tools
      Java, JSP, .NET Technologies, C#, ASP, Visual Basic, VB.NET, PHP 5-7+, Javascript, jQuery, jQueryMobile, JSON, Ajax, Perl, Perl-DBI, UNIX shell scripts, C, C++, Pear, XML, XSLT, UML, HTML, XHTML, HTML5, CSS, DOM. JIRA, Confluence, ServiceDesk, Basecamp, SharePoint, DMS, .NET framework, MVC frameworks (e.g. Codeigniter, Symfony, Zend), MySql Workbench, SQL server management studio, LAMP (Linux, Apache, MySQL, PHP), DOITT’s SPG Services, Linux Server SSL certificates install/renew, Twitter Bootstrap, Responsive grid system, Kendo-UI, jQueryMobile, Axure, Netbeans IDE, Eclipse, Visual Studio, WebMatrix, Komodo, GIT, SVN, phpMyAdmin, Wordpress, Drupal, Photoshop, Illustrator, DreamWeaver, Gimp, Asana, Microsoft Project, DotProject, Windows, Mac OS, UNIX, Linux (RedHat), CentOS, Rackspace Cloud, Database fundamentals (normalization, joins, schemas, store procedure, triggers, etc.), Web-Services API (SOAP, REST), QA, Unit Test, Social Media 3rd party API's (Facebook and Twitter), Search Engine Optimization (SEO), Portal technologies, Agile and Waterfall principles, info-tech, Survey Monkey, Go-daddy, AGLE. SDLC, ITSM, Data Visualization: Microsoft DataZen, D3 Framework.

    Databases
      MySQL, MS-SQL, PostgreSQL, PL/SQL, MS Access, SQLight

    System Administration
      Atlassian JIRA, Atlassian Confluence, Atlassian ServiceDesk, SumTotal LMS, MS SharePoint.

    Team Management
      Planning, Organizing, Coordinating, Directing, Oversight, Team/Time Management

    Contact

    • Phone: (212)729-4526